• Once your 25% deposit is paid and cleared, your booking will be confirmed.
• Remaining fees must be paid by the due date given, otherwise the cottage will be re-let, and your deposit forfitted. 
• Holding deposit of 150 euros required at the park, which will be returned at the end of your stay providing no damage has been caused and the cottage is 'returned' in good condition. 
• 35 euro charge per week for cleaning and bed linen, unless otherwise stated in booking form under special offer terms.
• Between 1 September and 30 April electriciy is charged by way of a meter reading at the start and end of your holiday. Rate at time of writing is approximately 40 cents per kw. Outside these times electricity is usually included in your rental rate.
• Access to accomodation at 4 p.m. on the date you arrive; please ensure the cottage is vacated by 11a.m. on the date of departure, leaving the cottage tidy and in tact.
• Please take the time to read the full terms and conditions below before signing and returning the booking form.

FULL TERMS AND CONDITIONS OF YOUR BOOKING CONFIRMATION OF BOOKING 

The holiday contract is between the party leader, the home owner (Teresa Sanderson/ renewinnormandy.com) and 19th Hole UK Limited. The contract commences when we have sent your Account and Confirmation of Booking and received your deposit and confirmation that you have read and understood the conditions of booking. The holiday contract is subject to English Law and is binding under the relevant conventions. An Account and Confirmation of Booking will be sent to you as soon as reasonable progress has been made - this can take from 1-10 working days but we will keep you informed if the arrangements are taking longer than anticipated to organise. The Account and Confirmation will show a clear holiday itinerary and payment schedule with the times, accommodation and other arrangements involved in the holiday. It will also detail the total cost payable unless otherwise stated. 

BOOKING OVER THE TELEPHONE OR VIA THE WWW - For all bookings, the holiday contract will start as soon as you provide us with completed form and deposit payment. LATE BOOKINGS - We are happy to take late bookings but we do like at least five working days in order to organise and reserve your holiday. However, holidays can be booked as late as the day of arrival, although this will be done directly with the holiday park, and costs will be confirmed to you prior to booking. For late bookings (eight weeks to the day of arrival), the cost of the holiday is payable immediately, in full. 

YOUR HOLIDAY ITINERARY - Your holiday itinerary is as stated on your Account and Confirmation of Booking. 

DEPOSIT AND FULL PAYMENT - We require a deposit of 25% when you book your holiday. The deposit is payable within 48 hours (24 hours for parties of 16 persons or more) accompanied by your completed booking form, confirming acceptance of terms. The balance must be paid no later then eight weeks before the start of your holiday. Payment reminders can be sent on request. INSURANCE - Personal insurance is not included in the price of your Holiday, all travellers are advised to take out adequate travel insurance. 

SPECIAL REQUESTS - We will do our best to provide for your special requests. However, please do not accept this as a guarantee of provision but as a guarantee of our endeavour. 

OTHER CHARGES – A holding deposit of 150 Euros is payable at the time of arrival to cover any eventual damages to the property or contents by you or your party. The deposit will be refunded at the end of the holiday less any damages where applicable. A cleaning/ linen charge of 35 Euros is payable at the time of departure. Electricity is charged between the 1st September and 31st May, and will be calculated by taking a reading at the start and end of your holiday and will be charged at 35 cents per KW. 

ALTERATIONS IN COSTS - Should there be any increase in the costs to us, caused by currency exchange rate fluctuations, Government action, we will absorb the first three per cent of them. You will be required to meet any increase between four and ten per cent. If we have to increase the price of your holiday by more than ten per cent, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above the first three per cent) or of cancelling with a refund of any money you have paid to us. If you decide to cancel the holiday, you must do so within 14 days of the issue of the revised Account and Confirmation of Booking. Please note that any price revisions will be precisely detailed and no surcharges will be imposed less than 30 days before the holiday starting date. 

CHANGES AND CANCELLATION BY YOU - We do not charge clients for minor changes. we will charge you £50 plus any charges incurred by us. Should the name of the party leader change, there will be a charge of £50 plus any charges incurred by us. Should you or any of your party cancel, the following charges will apply: 42 days or more before departure: Loss of deposit 14-42 days before departure: Loss of deposit and any charges incurred by us 0-14 days before departure: 100% of holiday cost. 

CHANGES AND CANCELLATION BY US - Should there be any changes to your itinerary between our discussion with you and the time we send your Account and Confirmation of Booking, we will offer suggestions and ask for your preferred plan of action. In the unlikely event that we have to cancel or drastically change your itinerary, you will be entitled to a full refund or you will be offered a replacement holiday of at least equal value. Should force majeure lead to cancellation of your holiday, we will offer a full refund less £35 per person handling charge plus any charges incurred by us, or a replacement holiday of at least equal value. Should force majeure lead to a drastic change to your holiday, we will do our best to offer a suitable alternative. 

YOUR HOLIDAY CONFIRMATION – All bookings confirmation for accommodation, will be sent via e-mail to the e-mail address provided by you at the time of booking. In the absence of an email address, it will be sent to the address supplied on your booking form. 

ACCOMMODATION – Your cottage will be available for occupancy from 4PM on your day of arrival and should be vacated by 11am on your day of departure. REPRESENTATIVES ON SITE – The park owners / accommodation managers or their staff are on site and will be on hand to welcome you. Should you have any queries or problems please do not hesitate to contact us; we will respond to your query at the earliest possible opportunity. Any issues with the accommodation should be brought to the attention of the park owner /accommodation manager - it is often the case that a misunderstanding has lead to your dissatisfaction and the issue can be resolved quickly and to your approval. 

LOCAL TIMES - All times quoted on the Account & Confirmation of Booking are local. France is always one hour ahead of British time. 

COMPLAINTS - We do our very best to ensure that we provide you with what we have reserved and communicated to you. If they do not, we will seek to provide a quality solution except where your actions led to the failure and where unforeseeable circumstances meant that the failure could not have been avoided - even in these instances, we will endeavour to ensure the holiday arrangements are in place from then on. It is always best to let the park owners / accommodation managers know in the first instance, of any concerns you may have whilst you are still on the holiday as we can then work to ensure that the rest of your holiday is to your satisfaction. In the event that any part of your holiday is not up to the standard you expect, please inform us as soon as possible; we will do our utmost to provide you with a quality solution. Should you still be unhappy, please inform us, in writing, within 28 days of your return and we will do our very best to provide answers to your queries. Should we not provide reasonable performance of the holiday contract with you, we will endeavour to provide reasonable recompense. "Disputes arising out of, or in connection with, the holiday contract which cannot be amicably settled may be referred to arbitration”. 

DATA PROTECTION ACT 1998 - In order to reserve your holiday we will ask for information from you - this will include such criteria as your name, sex, age, address, and possibly details of any illness or disability. We do our utmost to protect the privacy of the information of our clients. We ensure that we only collect and use information that is relevant to your holiday and we take measures to ensure that such information is secure and that it is not used or passed to third parties for any purpose other than effecting your holiday arrangements. We also ensure that our databases are kept up to date and contain only relevant information. From time to time, we will send you details of holiday promotions using our database. You can ask to inspect our data on you or to delete the file at any time.